Returns & Exchanges
We are happy to exchange your order as long as
• the goods are in saleable condition, with all tags still intact
• the goods have not been worn, damaged or washed
• the goods were purchased at full price (not on sale, excludes discount codes)
• the goods are returned within 14 days of purchase date and
• the original invoice as proof of purchase is provided.
We cannot give refunds for change of mind unless
• items have been incorrectly described or
• are different to the goods that you ordered
All returns must be sent to Carley Rose The Label within 14 days. Returns after this period will not be accepted. If a refund is approved, the refund will be applied to the original card used to place the order. We do not refund original shipping charges.
Items can be exchanged for another item of equal or lesser value in which case any lost value will not be credited or transferred. You are welcome to exchange for an item of higher value however any difference in price must be paid. All exchanges are subject to availability. Please note sale items are final sale and cannot be returned for a refund or exchange unless deemed faulty.
Return shipping cost is to be paid by the customer and is not the responsibility of Carley Rose The Label.
Please send your returns to:
Carley Rose The Label
32 Beaumont Avenue
Wyoming NSW 2250
Carley Rose The Label takes no responsibility for missing incoming deliveries. Please use a secure shipping method, preferably with tracking. Return shipping charges are non-refundable. Where freight has been organised by Carley Rose The Label, the customer will be charged accordingly.